Frequently Asked Questions
How do I see what tyres you have available?
You can check the available tyres by entering your tyre specifications (width/profile/diameter) on our website under the "Tyres" tab. This will show you all our available tyres in your selected size.
Where are the Ozzy Tyres stores located?
You can see where all ouyr stores are located by clicking STORES tab.
Will the wheels fit my car?
Our website is designed to ensure that the products fit your selected vehicle. When you enter your vehicle make, model, and year on our website it will show you all compatible products with your vehicle. We also offer a 100% Fitment Guarantee on all our products, so you can proceed to checkout with trust and confidence.
What is the Offset on the wheel?
All wheels displayed after you have entered your vehicle details are available in the recommended to suit your vehicle. All orders have a 100% fitment gurantee. Furthermore they are looked over and processed by our inhouse technicians whoi will insure the suitable offset is issued. Please proceed to checkout with trust and confidence.
Can I choose a custom offset?
Yes, custom offsets are available by clicking the custom options on the wheel page and adjusting to suit your needs. If you would like assistance please call us on 1300 699 699 or go into your closes store and we can guide you in the right direction.
What is the load rating of the wheels?
The load rating of our wheels varies depending on the brand, model, and size. However, we ensure that all our wheels are load rated and are designed to meet the load rating requirements of the vehicle.
Are the wheel and tyre packages delivered fitted and balanced?
Yes, all our wheel and tyre packages are delivered fitted and balanced. Our technicians use state-of-the-art equipment to ensure that the wheels and tyres are balanced to perfection. This means that when you receive your package, it is ready to bolt on to your vehicle.
Can we buy online and have goods fitted instore?
yes you can have goods fitted instore after buying online. Just select the store you would like to have them fitted at.
How long will wheels and tyres take to arrive instore if I buy online?
Tyres and wheels normally take 1 to 3 days to arrive depending on location. The store will contact you once your order has been received.
What happened if the goods do not fit my vehicle?
For the chance they do not fit than we will replace the wheels with a set that fit. This falls under our 100% fitment guarantee. Proceed to our checkout with confidence.
How can I purchase your products?
You can purchase our products through online, instore or over the phone.
Do I get the online price instore or over the phone?
Yes online prices are same instore and over the phone.
How do I find out the offsets on your wheels?
The offset on the wheel will match the recommended offset of the vehicle. Unless you choose a custom offset that is requested.
How long does an online order take to get processed and shipped or sent to instore?
Online orders get processed ASAP and will be sent to the warehouse the same or following day if ghoods are available.
How long will it take to install wheels and tyres on the car instore?
The average time it takes to install wheels and tyres on a vehicle instore is anywhere between 2 to 3 hours to have a safe job done.
I received a call after I placed an order to verify my order. Is this standard?
Yes, it is standard for us to verify orders with our customers with our fraud protection service.
If I order online can I choose what store to have them fitted at?
Yes, you can choose which store you would like to have your products fitted at during the checkout process on our website. Simply select the store that is most convenient for you from the list of available stores.
If we order wheels and tyres online can we have them delivered to our local mechanic , tyre store or other adress?
Yes, you can have your wheels and tyres delivered to a local mechanic, tyre store, or another address of your choice. During the checkout process on our website, you can enter the delivery address that you prefer.
Do you paint brake callipers?
Yes, we offer brake caliper painting services at our stores. The cost for brake caliper painting ranges from $200-$300, and it takes approximately 1 hour to complete. We have many colors available, and our team will be happy to assist you with selecting the color that best suits your vehicle.
How long does shipping take on online orders?
Queensland , Melbourne and NSW metro is overnight to 2 days. Rural is extra 1 to 2 days. Adelaide is 2 days. Western Australia and Northern territory is 3-4 days.
Who do we ship with?
We ship with direct Freight.
Do I need to know the pcd (bolt pattern) and offset of a vehicle?
You do not need to know the pcd or offset of a vehicle as our system will configure the matching and suitable pcd and offsets for your vehicle.
How do I know what tyre size is on my vehicle?
You can find the tyre size on the sidewall of your tyre. It will be a combination of numbers and letters such as 205/55R16.
Are your tyres new production and what year are your tyres made in?
The production year of our tyres varies depending on the brand and model. However, we ensure that all our tyres are the latest production.
What are your wheels made of?
Our wheels are made out of the highest quality alloy.
What is the weight of the wheel?
The weight of our wheels varies depending on the brand, model, and size. However, we ensure that all our wheels are lightweight and do not compromise on strength and durability.
Are all your wheels and tyres brand new?
Yes, all our wheels and tyres are brand new. We do not sell second-hand products.
Are the wheels and tyres available?
To check the availability of wheels and tyres, please enter your vehicle make, model, and year on our website. Our website will show you the available options that fit your vehicle. The availability status is indicated by green, blue, and yellow badges.
Is wheel alignment included in the price?
Wheel alignment is not included in the price of our wheels and tyres. However, we do offer wheel alignment services at our stores for an additional cost. We recommend getting a wheel alignment after replacing your wheels and tyre.
Do you have finance or other payment options?
Yes we have finance options on checkout, over the phone or instoire.
Can I buy a spare wheel and tyre?
yes you can buy a spare wheel and tyre by ticking spare wheel and tyre or adding qty on checkout.
Is there warranty on your products?
Yes we have manufacturers warranty on all our products.
Do we have a mobile service?
Yes, we offer finance and payment options to make it easier for our customers to purchase their wheels and tyres. You can apply on checkout, instore or over the phone.
Can you pick up and drop off my car?
We do not offer a pick-up and drop-off service for customer vehicles.
If you buy wheel only online do we charge fitting of tyres?
We do not offer a pick-up and drop-off service for our customers' vehicles.
When does your sale end?
Our sale can end anytime, so we recommend taking advantage of our current sale prices while they last. We also run different promotions and have free gifts with every wheel and tyre package, which customers can choose on checkout.
Will the sale be on next week?
We cannot guarantee that our sale will be on next week as our promotions and sales can change at any time.
Do you sell suspension like lowered springs, coil over and lift kits?
Yes, we sell and fit suspension such as lowered springs for passenger vehicles, coilovers, and lift kits for 4x4s. Our local stores can quote prices and install accessories and suspension.
Do wheel orders come with nuts?
Yes, with all wheel purchases, we offer free black high-quality locking nuts and hub locating rings. These are included in the package to ensure that the wheels are properly secured to your vehicle.
How does Ozzy Pay work?
OzzyPay is a finance option that allows you to split your payment for your purchase into four equal installments instore over eight weeks online.
Do we sell tyres?
Yes, we sell a wide range of tyres on our website under the tyres tab. Enter your tyre size to see prices and availability.
What are hub rings used for?
Hub rings, also known as hub centric rings, are used to ensure that the wheels are properly centered on the hub of the vehicle. They fill the gap between the hub bore of the wheel and the hub of the vehicle, which helps to distribute the weight of the vehicle evenly across the wheel.
Can I use my original tyre pressure sensors?
Yes you can run your standard tyre pressure sencors. We also sell them if you need.
Can I put runflat tyres on your wheels?
Yes, run-flat tyres can be fitted on our wheels.
What tyre pressure should my tyres be?
We recommend running 40 psi on your tyrres for road use. Offroad use they can be reduced to 20 psi for better traction on sand.
Where can I leave a review?
You can leave a review on our Product Review page at https://www.productreview.com.au/listings/ozzy-tyres/write-review We appreciate your feedback!
Do Hussla, Vertini, P51, ProDrag and Avid wheels you sell and have listed online comply with Australian standards?
All products listed on our website comply with Australian standards.
Do you price match other people’s tyres?
We can always attempt to match prices but our products are purchased through authorised manufacturers that supply the correct warranties.
Your website says in stock can I pick them up now?
The stock is most likely in the warehouse and needs to be ordered from the warehouse to the retail store. Place your order and we will contact you when the goods are ready for pick up or fitting. Certain wheels and tyres may be in stock at certain stores and available for same day fitting.
How much longer is the sale on for?
Our sale can end anytime, so we recommend that you take advantage of our current sale prices while they last.
How long does an order take to be processed instore?
instore orders take 1-3 hours to process in store.
Will the new wheels and tyres put my speedo out?
If you have chosen the recommended tyre size online than the speedo will not be out. If you chose custom tyres with a higher sidewall profile the speedo will be out.
Can I trade my old wheels in?
No we do not trade wheels in, best advised to sell them privately.
What do I do with my old wheels and tyres when fitting instore?
We wrap your old wheels up safely and put them in your vehicle carefully so you can store them at home.
What wheel options do you have available?
We have a wide range range of wheels available. To find the options that fit your vehicle, simply enter your vehicle make, model, and year on our website.
What wheel size shall I choose when buying wheel and tyre packages?
You can choose any option that you desire. Generally moving up one size or two inches wheel diameter is acceptable. You can also stay the same size as what your vehicle currently has.
What shall I use to clean my wheels?
We recommend cleaning your wheels with soap and water, avoiding harsh chemicals that can damage the finish of the wheels.
How can I see how the wheels will look on my car?
You can use our vehicle gallery on our website to see how the same wheels will look on the same type vehicle. You can also come to our store and place wheels up against the vehicle to see how they look.
Can a purchase Order Number be added to the order?
Yes you can add a purchase order on checkout under additional information.
Where can I add additional information for my order?
You can add additional information for your order in the "Additional Information" tab during the checkout process. This is where you can provide our technicians with any information regarding your vehicle, fitment, or special instructions. If you have any specific requests or question.
Can we call and speak to the technicians?
You can speak to our technicians by calling 1300699699 or calling your local store.